Frequently Asked Questions

Total Inspectware provides essential tools for home inspectors, featuring automated scheduling, a user-friendly portal for managing clients and agents information, customizable report templates, and a mobile app compatible with both Android and iOS. It ensures seamless data synchronization across devices, facilitates inspection management, generates business reports, and offers secure cloud storage. This platform is specifically crafted to enhance and streamline every aspect of the home inspection process.

Total Inspectware has developed residential, commercial, multi-unit, wood destroying insect, septic, radon, stucco, pool/spa, irrigation, TREC, 4-Point, Baltimore city/county rental and many more templates for you to use free of charge. The application also offers customizable report templates, allowing you to incorporate your logo, adjust the layout, and add extra sections as required.

Total Inspectware utilizes Amazon's dedicated encrypted servers, ensuring that your data is safeguarded through industry-standard encryption protocols, both at rest and in transit. Amazon Web Services (AWS) adheres to rigorous security practices, which encompass encryption, firewalls, access controls, and multi-factor authentication, to guarantee the safety of your data.

We are committed to protecting your privacy. Your data will never be sold or shared with third parties, except as necessary to provide the services you have agreed to. Your data will be safeguarded and managed in line with our privacy policy, which guarantees its use solely for enhancing the platform's functionality and improving your user experience. We take your privacy seriously and comply with stringent data protection regulations.

Our application facilitates multi-user access, enabling collaborative team reporting. You can easily add team members to your account and assign various roles and permissions to each user.

You can reach our customer support team via email at support@totalinspectware.com or by calling (800)246-0208 or through the live chat feature on our website. Support is available 24/7.

Absolutely. Our import program can seamlessly transfer all your real estate companies and Realtor information. Your Realtor contacts are vital for ongoing referrals, making this feature essential for maintaining and expanding your professional network efficiently.

Many inspection platforms enable exporting client data and historical PDFs, facilitating backup and access via services like Google Drive. However, due to platform limitations, structured inspection data cannot be automatically imported into new systems. This means that while customer information and past reports can be preserved and stored securely, the detailed, organized data from previous inspections typically cannot be transferred directly. Platforms such as ISN and Spectora support these export functions, ensuring your records remain accessible and protected, even if seamless data migration isn't possible.

Your 30-day full-feature trial enables you to input dummy inspections with all features unlocked, free of charge, without client billing or risk. Explore all functionalities, set up your system, and determine if it suits your business needs effectively.

Our Love-It-or-Leave-It Guarantee is designed to give you plenty of time to evaluate Total Inspectware—without pressure or risk. You’ll start with a 30-day free trial, where you can explore all features, set up your account, and see how the platform fits your workflow. If you decide to continue after the trial, your first 90 days as a subscriber are on us. This gives you additional time to transition, go live, and use the software with confidence before paying anything. There’s no obligation to continue if it’s not the right fit—no pressure, no surprises.